Six Rules for the Effective Non-Profit

The first is to define what it defines as success. It is easy to confuse good intentions with actual results. The definition, from management guru, Peter F. Drucker is not only simple to understand, it helps non-profit executives think about all the other aspects of their mission and work.

Words We Affirm Have Power

Affirmations, or repeating words or phrases out loud do have the power to keep us attuned to the definitions and to the outcomes they define and engender. Here are a few of mine. What are yours?

Cool Example of Using Value Adding Process and Takt Time

This is the best explanation of Tact Time and Value Adding and Non-Value Adding activities that I’ve seen.

Speaking at ASQ Lehigh Valley

Check here for topic and video into of QUALITY IN MUNICIPAL GOVERNMENT

The Next Big Areas for Quality To Address

TQM and the entire development of the Quality Movement and Principles is headed toward several key areas. These are:

1. Government
2. Public/Private Partnerships

What Works: How Local Governments Have Made the Leap from Measurement to Measurement & Management

Packed with more than 70 case studies that highlight the power of performance measurement and management, What Works: How Local Governments Have Made the Leap from Measurement to Management from ICMA Press received a Silver Excel Award from the Society of National Association Publishers (SNAP). SNAP selected award winners who took “bold chances in editorial

ProvenCare delivers lower health costs with improved quality

Find out how the hospital President Obama mentioned in his Sept. 9 address to Congress is providing measured and improved qualityy health care at lower prices all focused on customer satisfaction and outcomes.

Performance Measures for Non-Profit Organizations

Non-profit organizations touch every aspect and demographic in our modern society. Typically seen as “charity organizations”, they comprise a much more diverse group of orgizations including; religious, social service agenceis, some healthcare organizations, membership-based associations, educational establishments, arts and culture enterprises among others.

The Balanced Scorecard

At times, an organization’s metrics pertain only to financial measures. Measures for items such as customer satisfaction, internal business growth, creativity or others are often neglected. Developing other measures, which help describe the vision and strategy into meaningful performance measures is called the balanced scorecard. The balanced scorecard focuses the company’s attention on four perspectives

After Action Reviews

Consider for a moment what the Army and the other armed services to from a training and systems thinking point of view. They take thousands of young, untrained men and women and within a very short time, they are part of teams that learn, function and accomplish tremendously difficult tasks. At the same time real bonds of commitment to the mission and to each other are formed. What they are already doing in many ways is what corporations and government is struggling with. Consider one tool they use, The After Action Review.