Affirmations, or repeating words or phrases out loud do have the power to keep us attuned to the definitions and to the outcomes they define and engender. Here are a few of mine. What are yours? Continue reading “Words We Affirm Have Power”
Non-profit organizations touch every aspect and demographic in our modern society. Typically seen as “charity organizations”, they comprise a much more diverse group of orgizations including; religious, social service agenceis, some healthcare organizations, membership-based associations, educational establishments, arts and culture enterprises among others.
Continue reading Performance Measures for Non-Profit Organizations
Deming offered fourteen key principles for management for transforming business effectiveness. The points were first presented in his book Out of the Crisis. (p. 23-24)
Continue reading Deming’s 14 Points
The ability to select the best tool for a particular job is the hallmark of any good carpenter or craftsman. Improving processes is very similiar. Continue reading Problem Solving Steps and Quality Tools to Employ
This video from YouTube is a hoot! Continue reading Medieval IT Tech Support-if you need a laugh
At the core of Lean is distinguishing value added from non-value added activities. Fundamental to this is for each step in creating and delivering a product or service to see identify their internal customers and the final customer. These relationships are central to meeting the needs of the customer.
Continue reading Tips on Identifying Non-Value Added Activities
. . . . Upon arrival, the first signs of trouble emerged, too many customers for the two employees on duty to handle. Waiting patiently (well mostly patient!), we were informed politely by our Customer Service rep that the full size car we had paid for was not available. She was sorry, other customers had not returned their rentals on time, thus “our car” was not back yet. She did promise to check to see what was available which is when the real trouble began. I thought, “this can happen.”
Continue reading When Trying Harder Just Does Not Cut It