This article is a simple case study that highlight tips and techniques to see and understand inefficiences in processes. Continue reading Lean: Look at Delays and Timelines for Inefficiencies
At the core of Lean is distinguishing value added from non-value added activities. Fundamental to this is for each step in creating and delivering a product or service to see identify their internal customers and the final customer. These relationships are central to meeting the needs of the customer.
Continue reading Tips on Identifying Non-Value Added Activities
I’m always on the lookout for practical examples of process improvement tools being used and found on during our recent trip. This applied use of Kano is important to note.
Continue reading Pillow Menu II: Using Kano to reduce costs AND improve customer satisfaction
Our family traveled to Florida over the Holidays to introduce our new grandson to his great-grand mother, my wife’s mom.We stayed at a Holiday Inn near the West Palm Beach Airport. We had an un-eventful flight, a horrendous experience with Hertz (I’m saving this for a later blog) and upon checking in were “delighted” to find a simple card (see below), which was our “Pillow Menu.”
I choose to see the economy as re-setting rather than in a depression. The reason is simple, a depression is just plain depressing, while a re-set connotes changes, perhaps huge changes, but it still provides for a future with hope.
Continue reading As Economy Re-sets, Re-set Your Business