Problem Solving Steps and Quality Tools to Employ

Classic Team Solving Steps and Tools to Use

The ability to select the best tool for a particular job is the hallmark of any good carpenter or craftsman. Improving processes is very similiar. Improving Processes sounds like a complex process and it can be, but brought down to a simpler level, improving processes is about understanding the quality tools for a particular problem or step in problem solving and being able to use them in a team environment.

The quality tools to use for each of these steps are listed below.

Identify business or customer problems

Brainstorming
Check-sheets
Plan-Do-Check-Act
Pareto Diagrams
Consensus
Management Decisions

Definethe problem-If it is a large problem break it down into smaller ones and solve those one at a time.

Fishbone Diagrams
Process Flow
Pareto Diagrams
Rational sub-grouping
Check-sheets
Systematic Troubleshooting

Investigate the Problem-Check the data and facts.

Check-sheets
HIstograms
Process Capability
Graphs
Control Charts
Scatter Diagrams

Analyze the Problem-Find all the possible causes and determine the root of central ones.

Brainstorming
Fishbone Diagrams
Hypothesis Testing
Design of Experiments
Check-sheets
Graphs
Systematic Troubleshooting
Management Decisions

Solve the Problem-Choose from availalbe solutions with the biggest organizational benefit.

Brainstorming
Pareto Diagrams
Management Presenations
Checksheets
Consensus
Management Decisions

Confirm the results-Collect data as the process is changed and keep records on the results of the implemented solution. Make sure the probem is really fixed and other problems were not created.

Checksheets
Pareto
Control Charts
Histograms

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s